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Descripción Del Puesto


Accenture Song helps the world’s leading brands transform their customer experiences across the entire customer journey, including experience design, marketing, content and commerce. We are disrupting the traditional agency landscape by bringing together the capabilities of a creative agency, business consultancy, and technology powerhouse.

We are looking for a skilled Campaign Delivery Manager - CRM.

  • Deep understanding at working with acquisition, loyalty and affinity CRM strategies including customer journey analysis and customer segmentation.
  • Collaborate in the creation and execution of CRM marketing strategies
  • Work closely with internal and external stakeholders to deliver integrated CRM communications against agreed strategies and brief
  • Build customer roadmap, test and optimise to increase multichannel communication effectiveness
  • Manage with the client the briefing process data, content, activation
  • Planning, coordination and progress monitoring of projects to ensure compliance with the objectives and timings at Market Europe level
  • Demonstrate forward thinking and the ability to balance workload
  • Liaise with 3rd party agencies and local market suppliers to deliver CRM campaigns
  • Approval proofing process QA role
  • Manage client expectations with regards to deadlines, deliverables, and budget
  • Provide progress status and adhere to estimated timings
  • Produce project reports with campaign learnings
  • Report to the Senior Management team.gned


  • Bachelor s degree or above with 2 3 years of experience in similar position
  • Good analytical skills, oriented to results, methodical with great sense of initiative, and ability to work under pressure
  • Strong organizational and project management skills
  • A multitasker, capable of dealing multiple responsibilities while maintaining efficient productivity with tight deadlines
  • Good communication and presentation skills
  • Specific skills for CRM
  • Advanced written and spoken English is required
  • Client facing required
  • SFMC knowledge is valued

We invite you to become a part of our dynamic and inclusive team, where diversity extends beyond nationalities to encompass a rich tapestry of backgrounds, experiences, and perspectives. Representing over 9 nationalities and fluency in 13 languages, our team is a microcosm of global collaboration.

Our commitment to inclusivity goes beyond cultural differences, embracing a wide spectrum of professional backgrounds, educational journeys, and individual identities. We celebrate the uniqueness that each team member brings, recognizing that diversity is not only the key to innovation but is also integral to our vibrant and collaborative culture.

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