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Local Technology Support Analyst (Athens)
Athens
Job No. r00325918
Full-time
Descrição
ARE YOU READY to step up to the New and take your technology expertise to the next level?
Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
Technology is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Operations.
WORK YOU’LL DO
As a Junior IT Support Analyst within our Local Technology Support (LTS) team, you will support our Athens offices by ensuring a seamless technology experience for employees. You’ll be the point of contact for end-user IT support, working closely with global technology teams while gaining hands-on experience across workplace technologies, assets, and collaboration systems.
This role is ideal for someone early in their IT career who is eager to learn, grow, and take ownership in a fast-paced, professional environment.
Responsibilities:
- Provide Tier 1 & Tier 2 end-user support for Windows and macOS workstations
- Support mobile devices (iOS / Android), including configuration and troubleshooting
- Manage Local IT Asset Management (laptops, mobiles, peripherals, inventory tracking)
- Support Audio & Video conferencing systems in meeting rooms
- Provide Printing and peripheral support
- Monitor and support basic local network infrastructure, escalating issues when required
- Collaborate with global IT and infrastructure teams for incident resolution
- Assist with new joiner onboarding:
- Laptop imaging & setup
- Mobile device configuration
- Asset assignment and documentation
- Log, track, and resolve incidents and requests via the IT ticketing system (ServiceNow)
Requisitos
WHO WE´RE LOOKING FOR?
Bachelor’s degree in Computer Science, Information Technology, or a related field
1–3 years of experience in IT Support / Helpdesk / Technical Support
Hands-on experience with:
Windows & macOS operating systems
End-user hardware troubleshooting
Basic understanding of network fundamentals (TCP/IP, cabling, patching)
Familiarity with ITSM / ticketing tools (ServiceNow is a plus)
Strong problem-solving and communication skills
A customer-focused mindset with the ability to work independently and as part of a team
Good English communication skills (written & spoken)
WHAT´S IN IT FOR YOU?
Competitive benefits, including a fair and balanced parental leave policy.
At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.
Career coaching and mentorship to help you manage your career and develop professionally.
Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities.
Fantastic opportunities to develop your career across a variety of clients.
Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.
Additional benefits may apply in case of relocation back to Greece.
To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.
