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System Operation and Monitoring Manager

multiple locations +Ver tudo Job No. r00185670 Full-time - Hybrid

Descrição

Accenture Technology

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

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Requisitos

We are looking for System Operation and Monitoring Manager to help us reinforce our teams:


Daily operation and monitoring of the computing environments of On-Premises (Physical and Virtual) and Cloud servers, as well as remote sites, to support a stable Infrastructure, with efficiency and adequate performance, serving as early alert for issues that may result in service disruption, unavailability and SLA breach.
This service includes operation, monitoring and identification of possible immediate solutions to issues detected.
Also, the service should be able to identify trends of issues, that are liable for resolution through automation.
 

Basic Qualifications: 
•    University degree and more than 5 year of experience in: 
o    Monitoring IT infrastructure, including infrastructure solutions, server operating systems, hardware, and network components
o    Monitoring Solutions (e.g. Solarwinds)
 

Required Skills:
•    Excellent written and oral communication skills.
•    Full working fluency in Portuguese and English.
•    High degree of commitment with delivery and responsibility.
•    Familiar with IT infrastructure monitoring solutions and key architecture concepts
•    Knowledge about key IT infrastructure concepts (e.g. virtualization, DNS, clustering, domains, certificates)
•    Overall knowledge of Infrastructure Operational Groups roles, activities and processes.
•    Availability to work on call, during off hours periods, including weekends
 

Desired Skills:
•    Certification in market standard monitoring solutions (e.g. Tivoli, Dynatrace, Datadog)
•    Experience with ITSM tools (e.g. ServiceNow)
•    Client-facing communication.

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Locations

Aveiro, Lisbon, Porto

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