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Back office/Content Management – Quality Reviewer

Localização: Lisbon

Regional Description: Portugal

Número da Vaga: 00533742

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- Descrição

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

 

Key Duties and Responsibilities:   

  • Performing quality audits
  • Root cause analysis of the errors (audits and collections)
  • Performing collections (for NJs and low performers)
  • Coaching and mentoring of the Ops analysts (based on errors: in audits and collections, disputes, on the floor shadowings etc.)
  • Quality-related calls (AofA, potential markets’ calls etc.)
  • Taking part in Ops team huddles (as per business needs)
  • Generating and implementing ideas for improvement of the market’s quality (standard and out-of-the-box)
  • Subject matter expert in chosen policy/workflow

 

 

Mandatory Skills requirements:

  • Excellent Quality
  • Excellent oral and written communication skills
  • Excellent knowledge of language and cultural context in the countries supported
  • Good computer applications skills (MSOffice, excel ..)
  • Ability to motivate analysts and maintain teams’ business focus
  • Productivity and quality data
  • Attitude (aligned with 6 Core Values)
  • Language expertise
  • Personal own will to engage and grow doing other tasks
  • Capability check

 

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