Order to Cash Operations/Collections Senior Analyst

RESPONSIBILITIES:

•    Responsible for the activities assigned by the OTC Team Lead. 

•    Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports

•    Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.

•    Act as first level of escalation validating the accuracy of billing data against sales order, customer’s purchase order, etc and immediately resolve any discrepancies noted

•    Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.

•    Understand and perform AR lead role. 

•    Assist AR processors with questions and problems related day to day transaction processing. 

•    Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.

•    Ability to provide assistance to the staff

•    Actively seeks opportunities for Continuous Improvement initiatives.

•    Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.

•    Escalates production issues to OTC Team Lead as appropriate.

•    Ensures all work is performed in accordance with SLAs and metrics. 

•    Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period 

•    May be assigned complex activities depending upon business requirements