DE032430-IT Customer Service Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: IT Customer Service Analyst WORK SETUP: Hybrid OVERALL PURPOSE: You will play a critical role in helping customers implement, troubleshoot, and optimize their integrations, while delivering high-quality support in a fast-paced, B2B environment. RESPONSIBILITIES: • Provide end-to-end support to advertisers via email, chat, and video calls, ensuring timely and accurate resolution of issues • Conduct live troubleshooting sessions with advertisers to diagnose and resolve technical implementation concerns • Guide customers through onboarding and integration processes across web and platform environments • Support implementation and troubleshooting of tracking solutions, including pixels and event tracking • Deliver pre- and post-sales technical support for self-service products and eCommerce integrations • Analyze integration setups and provide proactive recommendations to improve performance and tracking accuracy • Escalate complex or out-of-scope issues to the appropriate teams (e.g., Product or Engineering) • Consistently meet or exceed KPIs on productivity, quality (QA), and customer satisfaction (CSAT) OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2