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Salesforce Service Cloud Advisor
Monterrey
Job No. 14201180
Full-time - Remote
Lavora Al Cuore Del Cambiamento
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.
Offer
· Career development according to your profile and interests.
· Work in one of the best companies and feel proud.
· Access to an innovative methodology and tools.
· Direct contact with experts worldwide.
· Use of work schemes and cutting-edge technologies.
· Constant training.
· Work environment based on teamwork and collaboration.
· Participation in International Projects
Le tue caratteristiche
🚀 Responsibilities
- Advise on platform selection, architecture decisions, and technology cost optimization
- Design and implement industry-leading technology assets tailored to business needs
- Act as a Subject Matter Expert (SME) in Salesforce Service Cloud and platform strategy
- Collaborate with cross-functional teams to ensure effective delivery and alignment
- Take ownership of team decisions and contribute to key strategic initiatives
- Analyze complex challenges and recommend actionable strategies to optimize platform performance
- Partner with stakeholders to influence outcomes and elevate quality standards
- Support team growth by sharing knowledge and best practices
✅ Requirements (Must Have)
- +3 years of experience in enterprise platform consulting, advisory, or related roles
- Advanced proficiency in Salesforce Service Cloud
- Ability to collaborate with cross-functional and global teams
- Strong analytical and problem-solving skills
- Advanced conversational English (required for stakeholder interaction)
- Experience contributing to strategic decision-making
⭐ Nice to Have
- Experience in large-scale digital or enterprise transformations
- Knowledge of process improvement methodologies (Lean, Agile, etc.)
- Experience developing reusable technology assets or accelerators
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