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Our Capability Network professionals support local-based consulting teams, to deliver cutting-edge expertise and measurable value to Accenture clients all around the world.
Join a global network of more than 3,000 professionals, providing specialized and strategic industry and functional consulting support from key locations in Asia Pacific, Europe, North America and Latin America. You will be working in a multinational environment, with the opportunity to implement challenging projects, especially working with Global Banks and Insurance Companies

Consultant Capability Network Sales & Customer Service

What you will do
We are expanding the Capability Network Team in Milan and we are looking for an experienced and accomplished Sales and Customer Consultant.

Accenture are currently seeking a number of Pricing Transformation resources at exp Analyst and Consultant levels to work in our Sales and Customer Service practice. The Pricing Transformation community forms one of the key components of our Sales and Customer Service Practice that operates across industry specific groups within Accenture. It is complimented by three other offering groups within Management Consulting; Sales Transformation, Service Transformation and Marketing Transformation.

In this role, you will be expected to work seamlessly with our clients' own resources to ensure that the Pricing transformation solution implemented will address their business requirements. Typically you will use your experience to:
  • Analyze existing client Pricing capabilities and organization
  • Identify opportunities for improvement to existing offerings and contribute to client proposals
  • Design best practice pricing transformation principles and solutions (operating models, processes, systems)
  • Set-up and manage transformation programmes targeted to improve the client pricing capability
  • Improve performance in pricing models across a number of areas including technology, process, organization and people
  • Conduct value and impact analysis of proposed changes to the clients pricing environments

Assist with internal development of pricing transformation best practice and assets.


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Who you are
The following skills are expected of potential candidates:
  • Capable of building strong relationships and working well as part of a team
  • Proven capability in team management comprising both internal and client personnel
  • Responsibility for successful execution of project deliverables
  • Process analysis and design
  • Experience of working with a wide range of stakeholders, including engagement at the senior level
  • Analytical skills used to derive insight from complex and varied information sources and the ability to draw sound recommendations
  • Excellent written and verbal communication skills, including creating presentations, chairing meetings, workshop facilitation, and report writing
  • Minimum Master Degree
  • Extensive travel may be required from time to time
Pricing Sales and Customer Service consulting: 
Our experts typically have deep knowledge in one and proficiency in several of the following fields:
  • Pricing strategy development
  • Pricing competency assessment and business case development
  • Pricing analytics development
  • Pricing process design
  • Pricing operating model / organization design
  • Pricing related technologies design and implementation (e.g. Vendavo, PROS etc)
We want to hear from candidates with experience gained in Sales and Customer Service / Pricing Transformation or in an industry role for a large organization that can demonstrate some/all of the skills listed above. 

Why Accenture
Discover how you can bring your ideas and creativity to life in a young, friendly, dynamic and supportive environment. Grow with us and build a fast-moving career supported by excellent leaders. Thanks to their expertise and a structured and personalized training, you will learn a unique, widely-recognized working method that will transform you into a first-class professional.
Inclusion & Diversity

We offer an environment where all differences are respected, and employees are valued solely for their talent. Under articles 1 and 18 of law 68/99, we evaluate the candidates belonging to Protected Categories. Accenture guarantees equal opportunities.
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Accenture is an equal opportunities employer.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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