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Service Delivery Manager Transportation Control Tower

Sede annuncio: Milan, Varese

Regional Description: Italy

Codice annuncio: 00655555

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- Descrizione profilo

To discover the energy and commitment we devote to our customers by transforming their working method with the most advanced technologies. At Accenture, you'll grow as a member of an international network. Each day, you’ll make a difference using whatever makes you unique.
Service Delivery Manager
Transportation Control Tower
Milano, Varese

Your challenges
  • Leading a group of about 10 professionals, divided into teams to ensure maximum efficiency
  • Being responsible for main stakeholder relations
  • Coordinating your transport management operational teams by monitoring and reviewing performance SLAs with your customer
  • Ensuring transport control tower service’s continuity and quality using agreed service levels
  • Managing critical shipment management issues and relationships with customer stakeholders
  • Developing innovative solutions for continuous service improvement
  • Testing yourself in a new rapidly-developing market and acquiring more skills, bringing innovation, and emerging as an expert.
  • Implementing services ensuring a fluid move to new processes
Innovation starts with the systems’ foundations, at Accenture you will be redesigning them. Leading the largest companies as they change their Business Operations by applying your technical and functional ability to different market sectors and integrating processes using the most advanced digital technology. Show your value by orienting yourself within our customers’ complex architectures as one of our OnePayroll consultants


If these goals reflect your ambitions you have the chance to stand out and face new challenges in the best way however there are some needed requirements to be successful and make a significant contribution:
  • At least five years’ experience in a transport management role, preferably in 3PL/4PL logistics systems
  • You know your way around the most important TMS functions
  • You have an in-depth market knowledge, pricing structures and road, sea and air transport business practices
  • You are familiar with Excel and Power Point
  • You can manage team relationships, have excellent communication skills and can manage critical issues and problems by finding effective solutions
  • You have a technical-scientific degree, preferably in Management Engineering
  • You can speak and write in English fluently
  • You love to share and learn different things
  • Every day is a new challenge for you and an opportunity to learn something new
Are you determined to face and beat off the challenges this role brings even if you don't have all the required qualifications? Apply and tell us how you can make a difference.
Find out how best to prepare for our selection process and discover what is  important to us:
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