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Service Design Lead

Sede annuncio: Milan

Regional Description: Italy

Codice annuncio: 00496632

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About Us

Founded in 2001, Fjord is a service design consultancy, part of Accenture Interactive since 2013. We design creative, effective, and desirable digital solutions that help people around the world. We work with the world's leading businesses to make complex systems simple and elegant with the power of creative design. To learn more, please visit http://www.fjordnet.com/.

Service Design Lead 
Milan

A service design lead at Fjord is a creative lead, responsible for the quality of all deliverables across a variety of projects. In this role we expect you will communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touchpoints of the service.
As a team lead, you will encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem, defining project roles, responsibilities and expectations to each team member, managing and maintain team motivation and morale, identifying and resolve issues. You will be responsible for establishing and managing the relationships and liaise with key client stakeholders throughout the project lifecycle and working with the Program Manager to issue regular status reports and troubleshoot problem areas.
  • 6+ years delivering interface design solutions for various clients as well as strong leadership experience. 
  • In-depth knowledge and experience within a relevant service design discipline.
  • Experience owning a project vision, execution, quality and client relationship.
  • Experience being highly accountable for design quality and project delivery.
  • Experience with concepting and ideation.
  • Experience with user research.
  • Workshop planning and facilitation skills.
  • Experience of iterative prototyping. 
  • Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
  • Ability to respond positively and calmly to shifting priorities, demands and timelines.

Accenture helps clients become high-performance businesses. We help them become more successful in every part of their businesses, from strategic planning to day-to-day operations. This includes helping them to identify and enter new markets, increase revenues in existing markets and deliver their products and services more effectively and efficiently.
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. 
We need people who are able to challenge conventional thought, offer unique perspectives and conceive more innovative solutions for our clients. Could you be one of them?

In Accenture Digital you’ll bring your digital marketing, mobility and analytics skills to the forefront of innovation with a recognized leader in digital services. As cutting edge innovators, Accenture Digital improves the customer experience for millions of end users by enabling our clients to better provide those customers what they want and need through the power of digital. We help our clients grow their digital presence and market share, and apply digital technologies to create new value.
You’ll also learn from your colleagues: 28,000 digital experts—ranging from engineers to artists—all of whom are as unique as you are. Our diversity is matched only by our collaborative approach, creating an “all in” culture of curious and agile learners who value knowledge, opportunity and culture over hierarchy. You’ll also have the opportunity to apply your digital skills in one of our operating groups, where you’ll be able to develop valuable, industry-specific expertise. Join us as we lead the digital revolution.

What’s in it for you?

Our Accenture professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at a number of levels to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with company-acknowledged Subject Matter Experts. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build and further develop your career.

Enjoy challenging and interesting work that requires innovation and creativity. Your entrepreneurial spirit and vision will be encouraged and rewarded, and your success will fuel opportunities for increased impact and rapid career advancement. You’ll also build the deep, valuable industry and functional expertise that will keep you relevant as you grow your career.

Accenture is committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations to help each person achieve their professional potential.

Our Inclusion & Diversity strategy aims to eliminate all barriers and prejudices. We acknowledge the potential brought by difference and want to make the most of creative and innovative contributions.

Making the most of diversity is at the heart of our value system. By multiplying the value that each individual brings to us with their unique experience, education, opinions and approaches, we build an innovative work environment which is both collaborative and motivational.

Accenture honors it commitments under articles 1 and 18 of Law No. 68/1999 and gives special consideration to candidates in protected categories.

For further information, visit our website: professioni.accenture.it 

For information on our Privacy Protection Safeguards (art13 L.196/03) click here.

Accenture is an equal opportunities employer.

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