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Service Design Lead

Sede annuncio: Milan

Regional Description: Italy

Codice annuncio: 00496632

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- Descrizione profilo

 
 
 
WE GIVE NEW MEANING TO DIGITAL EVERY DAY.
JOIN ACCENTURE DIGITAL. TOGETHER WE CAN CREATE DIGITAL SOLUTIONS TAILOR-MADE FOR BUSINESS.
 
Guide the digital revolution with ongoing innovation and by redefining the customer experience for millions of users. As a member of our Interactive, Mobility and Analytics teams, discover how the worldwide leader in digital transformation combines the finest expression of individuality with effective and innovative project methodology.
 
SERVICE DESIGN LEAD
Milan
 
Founded in 2001, Fjord is a service design consultancy, part of Accenture Interactive since 2013. We design creative, effective, and desirable digital solutions that help people around the world. We work with the world's leading businesses to make complex systems simple and elegant with the power of creative design. To learn more, please visit http://www.fjordnet.com/.
 
Don’t just follow the rules. Set them.

 
A service design lead at Fjord is a creative lead, responsible for the quality of all deliverables across a variety of projects. In this role we expect you will communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touchpoints of the service.
As a team lead, you will encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem, defining project roles, responsibilities and expectations to each team member, managing and maintain team motivation and morale, identifying and resolve issues. You will be responsible for establishing and managing the relationships and liaise with key client stakeholders throughout the project lifecycle and working with the Program Manager to issue regular status reports and troubleshoot problem areas.
 

What makes the difference

  • 6+ years delivering interface design solutions for various clients as well as strong leadership experience. 
  • In-depth knowledge and experience within a relevant service design discipline.
  • Experience owning a project vision, execution, quality and client relationship.
  • Experience being highly accountable for design quality and project delivery.
  • Experience with concepting and ideation.
  • Experience with user research.
  • Workshop planning and facilitation skills.
  • Experience of iterative prototyping. 
  • Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
  • Ability to respond positively and calmly to shifting priorities, demands and timelines.
Best People, Best Training & Best Work: start your adventure at the top
 
Discover how your ideas and creativity can come to life in a young, friendly, dynamic and supportive environment. Guided by excellent leaders within a structured and customized training framework, you will rapidly build your own professional career. You will manage complex and challenging projects within an international environment by actively contributing to cutting-edge technology and the creation of a genuine digital devolution. When there are no limits to passion, there is no limit to innovation.
 
 
Inclusion & Diversity
 
Our Inclusion & Diversity strategy aims to break down all barriers and eliminate prejudice. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.
We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.
 
For further information, visit our website: professioni.accenture.it
For information on our Privacy Protection Safeguards (art13 L.196/03), click here.
Accenture is an equal opportunities employer.

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