Little changes can leave a lasting legacy

Modernising Public Services starts at the core.

Public service employee experience automation

How is automation impacting the employee experience? Members of Accenture’s Health and Public Service team explore how automation is transforming the workforce and delivering benefits to citizens accessing public services.

“We’ve been hearing a lot about automation and robotics for a number of years now but it’s my sense that the pace, the energy and the impact is really starting to pick up”. Jim Canham, Managing Director, Health and Public Service, Accenture

Boundaryless

Deliver living public services with a collaborative ecosystem of partners, enabling access to new skills, technology and the flexible capabilities needed to provide for the future.

Citizens now expect personalised, digital experiences from public service organisations.

Three key ways that digital technologies are improving the justice system

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Adaptable

Architect for change and build agility to adapt to a changing world with new technologies, self-learning systems and flexible workforces.

Carl Sharpe, Global Public Safety, Innovation lead, shares insights for organisational agility.

Start-ups possess many of the qualities that postal organisations need to acquire.

Policing effectively in a digital world will require digital technologies. Now is the time to embrace them.

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Radically human

Embrace seamless interfaces between humans, technology and systems, with a focus on human-centred design to provide the best outcomes for citizens and workers.

AI is the future—it can improve citizen experience and lead to better outcomes for government agencies.

Most border and customs agencies have only scratched the surface of what AI can deliver.

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Case studies

Future ready and future proof. This social services agency evolved its core to meet citizen expectations.

Meeting customer needs for an on-demand service with conversational AI technology

Helping the Singapore Ministry of Defence personalise engagement with the National Service community

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What we think

Future systems must be boundaryless, adaptable, radically human to thrive in a world of constant change.

Digital transformation offers exceptional capabilities, but also creates enormous expectations.

A look at what's ahead for the future of business, technology and design

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Our leaders

Capabilities

We bring the breadth of expertise and insight to support organisations in applying innovation to improve outcomes for citizens, workers and communities.

Transforming public service

By leveraging our deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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