Little changes can leave a lasting legacy

Modernising Public Services starts at the core.

Keep on moving

Carl Sharpe, Global Public Safety, Innovation Lead at Accenture looks at digital innovation and digital modernisation for policing and discusses the restrictions around the price of failure. How are we going to help policing organisations be more productive and proactive so they can react quicker and ultimately help the public. What we need to understand is that digital strategies are going to change and evolve and will be wrong the day after you start them.


Deliver living public services with a collaborative ecosystem of partners, enabling access to new skills, technology and the flexible capabilities needed to provide for the future.

Citizens now expect personalised, digital experiences from public service organisations.

Three key ways that digital technologies are improving the justice system

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Architect for change and build agility to adapt to a changing world with new technologies, self-learning systems and flexible workforces.

Start-ups possess many of the qualities that postal organisations need to acquire.

Policing effectively in a digital world will require digital technologies. Now is the time to embrace them.

To stay ahead, retailers are looking for innovative solutions to meet the new for faster, cheaper delivery.

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Radically human

Embrace seamless interfaces between humans, technology and systems, with a focus on human-centred design to provide the best outcomes for citizens and workers.

AI is the future—it can improve citizen experience and lead to better outcomes for government agencies.

Most border and customs agencies have only scratched the surface of what AI can deliver.

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Case studies

Meeting customer needs for an on-demand service with conversational AI technology

Understanding the big picture with the help of data analytics

Helping the Singapore Ministry of Defence personalise engagement with the National Service community

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What we think

Future systems must be boundaryless, adaptable, radically human to thrive in a world of constant change.

Digital transformation offers exceptional capabilities, but also creates enormous expectations.

A look at what's ahead for the future of business, technology and design

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Our leaders


We bring the breadth of expertise and insight to support organisations in applying innovation to improve outcomes for citizens, workers and communities.