Insurance

Digital transformation is here. Discover how we help P&C and life insurers redefine their business and operating models and position themselves for growth.

Insurance reimagined

The insurance industry is at the heart of digital disruption and convergence. Leading insurers are broadening and diversifying their products and services as they align to meet the changing needs of their clients. This includes investing in customer-facing digital innovations and creating unexpected new ecosystems that serve a broad suite of customer needs. Insurance carriers are also reflecting on their role in society, forging sustainability initiatives and championing diversity in their leadership and agents.

This is a critical turning point for the industry, and an opportunity to provide meaningful value for customers, employees and stakeholders. Accenture Insurance has the experience and broad digital expertise to help insurers cultivate agility, creating seamless digital services for customers and new income streams across the business. 

Accenture’s bi-annual survey of insurance consumers shows how insurers might connect with an increasingly digital customer amid increasing cyber threats.

Case studies

A leading insurance company boosts claims management productivity by 27% with transformed insurance processes.

Workplace Safety Insurance Board (WSIB) future-proofs its critical insurance and claims services.

Leading Nordic financial services company, Nordea, reinvents its disability claims customer experience using artificial intelligence.

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What we think

Insurance news analysis

Our insurance clients are coping with increasingly frequent and complex industry disruptions. Each month, Kenneth Saldanha, Accenture’s Insurance Industry Sector Lead, and Natalie de Freitas, Media & Analyst Relations Lead, take a look at the latest headlines to better understand how insurance industry disruption and convergence will take shape and how insurers can outmaneuver uncertainty.

Our leaders

Insurance blog

Explore what our industry leaders are thinking about the latest insurance trends, including the disruptive role of innovative new technologies.

5 predictions for the insurance industry in 2021

What’s ahead in 2021, including new risk models to address climate change and a workforce response to Black Lives Matter.

10 trends that will shape insurance in 2021

Ten post-pandemic trends are going to have a big impact on insurance in 2021.

Partnership helps insurers adapt faster

How strategic partnership is key for recession recovery.

Most consumers want insurers to handle personal cyber threats as pandemic drives digital consumption, Accenture report finds

The new report aims to understand how consumers’ experience with insurance products and services during the pandemic may drive permanent changes.

Generali Group and Accenture form joint venture to accelerate the insurer’s digital transformation strategy

Group Operations Service Platform created to meet the changing needs of customers, agents and employees, while delivering significant synergies.

Efma and Accenture launch 6th Annual Innovation in Insurance Awards

Efma and Accenture are now accepting applications for the sixth annual Efma-Accenture Innovation in Insurance Awards.