Public Service Consulting

NEW IDC REPORT

Accenture named leader for Data-Driven Government

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What we do

WHO WE HELP
HOW WE HELP

US federal government

We help the US federal government design, deliver and run the next generation of government

Social services

We help social services and human services agencies become more agile and responsive to deliver better outcomes

Defence

We help defense organizations think about innovation as a capability to deliver mission outcomes

Cities, transport & infrastructure

We help cities and infrastructure providers work towards a greener and more connected future

Revenue

We help tax and revenue agencies drive efficiencies in collection and deliver better service for taxpayers

Public safety

We help public safety organizations realize data-driven, preventative approaches

Education

We help education organizations meet growing demands through technology enablement

Border services

We help border services agencies find new and efficient ways to enable seamless travel and trade

Pensions

We help pensions organizations embrace digital technology to imagine a new type of retirement experience

Public health

We help public health organizations in the US improve outcomes and transform experiences for all stakeholders

Post & parcel

We help post and parcel organizations embrace digital transformation to accelerate growth and great service

Nonprofit

We help nonprofits turn challenges into opportunities to become constituent-centric

Cloud and digital platforms

Embracing cloud to enable and accelerate innovation, intelligence and value

Digital customer service and experience

Bringing together service design, technology, and insights to deliver better experiences and outcomes

Sustainability

Helping governments lead the way in creating a more sustainable future for a global society

Workforce transformation

Reimagining skills, talent and operational models to build a resilient and productive workforce

Intelligent back office

Imagining a new back office to deliver strategic value and business insights for public sector organizations

Security

Redesigning for resilience and to mitigate risk

Metaverse

Bringing together a spectrum of digitally enhanced worlds, realities and business models

Cities, transport and infrastructure

Helping cities reimagine new infrastructural futures

Integrated eligibility

Addressing state priorities with tailored solutions and transparent support

Data-led transformation

Connecting data and people, ideas and outcomes

Lead with impact

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organizations to turn ambition into action. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity.

Dan Sheils, Managing Director – Strategy & Consulting, Public Service Lead, Europe

We partnered with Oxford Economics to offer governments guidance to maximize returns as they architect the next wave of relief and stimulus packages. Read more.

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Case studies

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Singapore revolutionises national ID

Accenture helped Singapore GovTech with its National Digital Identity (NDI) initiative through the Singpass, a trusted personal digital identity.

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Pos Malaysia: A roadmap to sustainability

Malaysia’s national post embraces data to reduce emissions, cut waste and modernize its workforce.

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Refugee aid at the speed of tech

How USA for UNHCR found clarity on the cloud.

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Caseworker training reimagined

Accenture helped San Diego County reimagine caseworker training with virtual reality.

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Social security: Securing life goals

Helping Singapore’s Central Provident Fund Board make social security a simpler, more personalized experience.

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Unearthing the past with artificial intelligence

Accenture is using AI to expand the world’s collective memory of the Holocaust and preserve the names and experiences of those who were persecuted.

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What we think

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Public service

Public service experience through a new lens

Read how public service agencies can reframe consumer experience in the public sector to align with changes in people’s live.

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Read

Border services

Future borders 2030: From vision to reality

Discover three trends that can create effective and frictionless borders enabling prosperity and security.

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Read

Talent & organization

Why belonging matters now more than ever

Improve public service workers experiences by creating a future of work that’s more equitable.

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Read

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Public Service blogs

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Cross Public Service

Energy efficiency: immediate impact, lasting benefits

Accenture explores how energy-efficiency could provide the foundation for ongoing government sustainability objectives.

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How do we improve service for those who serve?

Improving customer service for those who serve is a critical conversation in defence organizations. Accenture explains how to improve military service.

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Protecting and serving in the metaverse continuum

The metaverse is reinventing how public safety organizations operate, interact with citizens and deliver services.

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Meet our leaders

GLOBAL LEADERSHIP
PRACTICE LEADS
GEOGRAPHIC LEADS