Public sector services

Empowering the public sector to transform through innovative technologies and agile capabilities.

Lead with impact

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organisations to turn ambition into action. By maximising the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity.

Dan Sheils, Managing Director – Strategy & Consulting, Public Service Lead, Europe
Work that matters

Work That Matters

Embracing the opportunities that change brings
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Advance your mission

Cloud and digital platforms

Public service organisations embrace cloud to enable and accelerate innovation, intelligence and value. 

Outcomes-focused service delivery

Rethinking citizen service delivery by bringing together service design, technology, and insights into public service to deliver better experiences and outcomes.

Workforce for a new era of Public Service

Reimagine skilling, talent and operational models to build a resilient workforce that can meet citizens’ evolving needs.

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Case studies

Accenture helped San Diego County reimagine caseworker training with virtual reality.

Accenture helped Singapore's Central Provident Fund Board transform their digital social security services.

Moving critical SAP systems to Microsoft Azure helps expand and improve citizen services.

Partnering with The British Army to tackle deep Army stereotypes and transform recruitment.

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Delivering social value

How we think about impact is important. It needs to be inclusive and it needs to be about success for our clients, our people, the UK and the world as a whole.

Achieving this goal will mean combining human ingenuity and the power of technology in innovative ways to build solutions that create social value. We strive every day to deliver this impact. Not as a separate agenda, but as part of business as usual.

These are the stories of how we have been doing it in the UK.

How we’re delivering on our commitments to our people, UK communities and the planet.

What we think

Improve public service workers experiences by creating a future of work that’s more equitable.

Public safety agencies must approach consumer fraud in a proactive way, charting a collaborative path forward.

The continuum of technology and experience reshaping business.

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Meet our lead

The public sector is changing. New citizen demands, societal pressures and technologies are emerging at pace. Our mission is to work with government to embrace this change and deliver better, inclusive services for all.


Mark Jennings

Managing Director – Health & Public Service, UK and Ireland

Hear from our experts

Meet our subject-matter experts and get their insight on the most pressing issues facing the public sector.

Higher Education with Accenture and Microsoft

Through tech enablement, higher education can meet the growing digital demands of its constituents.

Revenue agencies will be leaders in driving sustainability

Adopting standard sustainability reporting now creates the foundation for Revenue agencies’ future as leaders in this space.

Reduce urban congestion with smart parcel delivery

Smart parcel delivery can promote more sustainable operations for post and parcel operators.

Connect with us

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Experience that counts, innovation that works and outcomes that matter.

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