COVID-19: What to do now, what to do next

The COVID-19 crisis is an opportunity for banks to show they understand their customers and are committed to helping them deal with its impacts, building stronger, enduring, trust-based relationships.

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COVID-19: How banks can manage the business impact

Practical actions to weather the storm and support customers through the crisis—and beyond
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Navigating the impact of COVID-19

Winning in the digital economy

The banking industry has never seen more disruption—new, innovative challengers and advanced technologies are changing market structure and taking a bite out of revenues. In fact, 17 percent of industry players that entered banking over the last 13 years have grabbed one-third of revenue growth in Europe. For incumbents, the time to act is now.

Simply becoming a digitally better version of themselves isn’t enough to turn the tide. Like their competitors, banks need to become more relevant and harness digital to drive growth, they must rethink their “North Star” business models and be bold in reorienting their organizations—or they risk being left behind as the industry changes around them.

That’s where Accenture Banking comes in. Whether we're helping modernize core banking operations, turn a mobile banking experience into a social one, or reinvent payment and credit models, our banking consulting services empower clients with data-driven insights and the right tools to adopt a mindset fit for today's—and tomorrow’s—digital landscape.

The Open Banking revolution is here

Technology + regulations are unlocking the banking value chain and how a bank acts now will shape its future to lose or win.

Open Banking is evolving the industry toward hyper-relevant, platform-based distribution and enabling banks to expand their ecosystems and extend their reach. Those that treat it as an opportunity vs. a threat will position themselves for a thriving, open, digital future.

Explore our collection of thought leadership to make sure your bank is ready.

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How we can help

Our banking consulting services are powered by deep industry experience and backed by a truly global presence.


Banking delivery centers around the world, including India, Spain, China & the Philippines


Of the top 50 banks worldwide are our clients


Of the top 20 money managers worldwide are our clients

Case studies

Automation, analytics and top talent help a leading European bank cut operating costs by 26%.

We helped our client transform to a secure cloud-based infrastructure to set the stage for continued growth.

We helped HSBC transform its HR function to deliver enhanced services.

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Our leaders

Banking blog

We uncover the issues making waves in banking and payments, from digital transformation to compliance to technology—and everything in between.

Banks, do right by customers to increase trust

Alan McIntyre discusses the billions in bank revenues at risk due to low advisory trust and how banks can do better with customers in this area.

Beyond compliance—the new API economy

It’s time for banks to harness the opportunities the API economy offers, says Amit Mallick.

Future-proofing the bank branch network

Can Kekevi wraps his series by exploring how banks can combine data analysis with creative design to prepare branches for the post-pandemic world.

Explore Accenture research, partnerships and activities making headlines in the banking industry.

U.S. banks face up to US$320 billion in credit write-offs in 2020 due to COVID-19, Accenture report finds

U.S. banks will set aside billions to help small businesses and consumers weather the financial impact of the global pandemic.

Accenture collaborates with JPMorgan Chase to create flagship branch

We teamed with JPMorgan Chase & Co. to design its new flagship branch that drives digital & physical customer experiences, bringing the brand to life.

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