Finding value in disruption

The new post and parcel industry.

Reinventing last mile: Win the race to the top

Traditional postal organisations are at a moment so pivotal that it will determine who remains profitable for decades to come, and who finds themselves obsolete within years.

It’s clear that commerce—the way consumers buy things—has fundamentally changed, but what few grasp is how that change has reshaped retail competition and is remaking supply chains. So much so that Accenture analysis predicts that by 2023, more than 50 percent of all eCommerce purchases will be delivered from local inventory—and that number could easily be 70 percent.

Why? Because today, last mile delivery has transformed from a cost of business to a strategic differentiator. Read our latest report to discover the three things postal organisations must do to compete, and ultimately, win the race to the top.

Retailers are transforming their supply chains to enable the fast and free shipping customers expect. How should postal organisations respond?

It's time to reinvent the delivery experience

The COVID-19 pandemic has created new shopping behaviours and delivery expectations that will have long-lasting implications. Some changes will be permanent as people buy more online and those who rarely bought online now make it a common channel.

According to our consumer research in April, consumers who used online channels for less than 25% of purchases prior to the pandemic went from 1 in 20 of their purchases being online to 1 in 6.

Post and parcel organisations must respond quickly to the changes that retail is experiencing and offer services that meet their needs, or risk losing out on market share.

How can you exceed customer expectations?

New technologies and changing customer demands have seen a dramatic shift in the strategic priorities of all post and parcel players. Digital transformation is a driver, and the impact is being felt in delivery demand and supply, returns, cross-border eCommerce and the USO. Post and parcel organisations must improve customer experience while pivoting to new business models that reduce costs and realise growth.

Hear from industry leaders and consumers to understand how post and parcel organisations can be part of the solution to ensure a frictionless delivery experience.

Spotlight on An Post

David McRedmond, CEO, An Post

Spotlight on Royal Mail

Stephen Agar, Director – Letters, Royal Mail

Online shopper feedback: Returns

Online shopper feedback: Shipping options

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