COVID-19: What to do now, what to do next

Public service for a new era.

When the world moves, move ahead

When the only constant is change, adopting an agile mindset and culture of innovation creates new opportunities to transform government organisations. We help you bring public sector services to life, affordably and efficiently, by harnessing disruptive potential and digital technologies. So you can put the citizens, communities, workers and businesses you serve at the heart of progress.

Innovating where industry and technology intersect, we bring a wealth of expertise to resolve the biggest challenges facing government organisations today. We combine fresh thinking, insights, and experience with the capabilities to help you modernise and achieve more from your resources.

Whatever your future vision, we enable you to turn new ideas into reality, deliver better experiences and improve outcomes for all those you serve. So, when the world moves, you’re moving ahead.

Public service for a new era

Public service organisations stood up new policies and service delivery models at an astounding pace to respond to COVID-19 crisis. Now it’s time to capitalise on what’s been achieved.


Transforming public service

By leveraging our deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions end to end. We're infusing government with the fresh thinking it needs to give citizens what they want.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Public sector consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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Case studies

AI-powered technology virtual assistants help foreigners set up businesses in Finland.

Future ready and future proof. This social services agency evolved its core to meet citizen expectations.

The city of Riihimäki, Finland, is using artificial intelligence to provide better services and outcomes.

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What we think

Public service organisations are at the centre of an uncertain period of community and economic life.

Accenture’s research into eCommerce trends shows that fast and free delivery expectations are here to stay.

Maximising AI’s potential requires a concerted effort by the GovTech ecosystem.

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Meet our lead

The public sector is changing. New citizen demands, societal pressures and technologies are emerging at pace. Our mission is to work with government to embrace this change and deliver better, inclusive services for all.

Mark Jennings

Managing Director – Health & Public Service, UK and Ireland

Voices of Accenture Public Service

Meet our subject-matter experts and get their latest takes on the most pressing issues facing public servants.

How to turn crisis response into future resilience

Insights from Accenture European Government Resilience research informs how governments must respond to the pandemic.

Trust is the medicine to restore travel to health

Until early 2020, health was not a main consideration directly impacting eligibility to cross a border.

How posts can lead with impact in 2021

The pandemic has broadened the ecommerce customer base across all retail sectors and consumer demographics.

Corporate initiatives

Service AI for business transformation

The power to seize opportunity before it knocks. Read more.

Innovating for society

Find out how we are using technology and building skills to make a positive impact. Read more.

Creating a culture of equality in the workplace

At Accenture, our goal is to create a workplace environment where everyone feels like they belong…and experiences equal opportunities. Read more.

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European Government Organizations Are Enthusiastic About Artificial Intelligence but Face Challenges

Public-service executives in Europe are enthusiastic about the impact of (AI) on government operations.

Nearly one-third of citizens unaware of digital government services, Accenture survey finds

The goal of the survey of over 5,000 citizens in four countries, was to determine citizen engagement with digital government services.

Citizen comfort with AI growing, Accenture study shows

Most citizens are equally or more comfortable using AI for public and private services today compared with 12 months ago.

Connect with us

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Experience that counts, innovation that works and outcomes that matter.

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