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OTC - Associate Manager
Bogota
Job No. 12142966
Full-time - Remote
Descripción De La Posición
Accenture is a leading global professional services company with a wide range of solutions in strategy and consulting, technology and operations, digital capabilities, providing a service to our clients so that they achieve their maximum performance.
We are looking for a Service Delivery Operations Associate Manager to be part of our Accenture Operations team.
Responsibilities
- Manage the processes and operations for Customer Service/Order Management team.
- Ability to drive process improvement and manage complex stakeholders
- Review daily plans and proactively make changes to meet client deliverables and deadlines
- Comply and Report established metrics SLAs, KPI s, BOIs with required actions to drive results and commitments
- Analyze the reason for any SLA/Metric misses and support defining actions to resolve. Ensure such actions are executed accurately by self and team members
- Understand the Process Controls and ensure Adherence 100% to them
- Monitor & Track all Process changes/New Learnings and ensure SOPs are updated, reviewed and approved
- Validate Process controls at Regular intervals and amend as required.
- Be the key point of contact and escalation contact for both the client and Accenture leadership.
- Build a strong partnership relationship with the regional client team leads and the regional supply chain leads and affiliates
- Drive standardization and improvement of the process, improving internal controls and performance, and driving change management.
- Managing team and build cooperative and efficient work environment.
Requisitos
What are we looking for?
- 10+ years of experience with at least
- End to End Experience & expertise in Order to Cash Process with Billing, Collections, Dispute Management, Order Management, Cash Applications & Reconciliations
- Industry experience: Pharmaceutical or Medical devices Industry (Preferred)
- Experience working on SalesForce and SAP applications
- Problem-solving skills
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Adaptable and flexible
- Problem-solving skills
- Ability to drive process improvement and manage complex stakeholders
- Experience managing SLA and Operations metrics
- Evaluate Process knowledge of the team at Frequent Internals and proactively include
- Experience in Risk and Compliance management
- Excellent communication skills in English and Spanish
- Practitioner level experience in SAP and SalesForce .
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