Customer Service Analyst | English
Descripción De La Posición
There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Interactive Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.
Accenture Operations is the place for someone looking for a challenging Projects&Operations career and access to the kind of training, expertise and development tools that only a large company can offer
If you are have experience in Customer Service, Order Management and Order to Cash this is your opportunity!📣
We are looking for professionals with an advanced level of English and SAP knowledge to be part of our Accenture Operations team.
Key responsibilities:📌
- Customer Care
- Product and Distribution Complaints.
- Data Capture from Customer/Patient.
- Replacement / Credit Eligibility Determination.
In-Policy Returns:
- Receive returns transactions.
- Review customer returns via 3rd Party EDI transmission and validate reason code and SAP account information to confirm appropriate pricing strategy is applied.
Customer Order Intake and Processing:
- Order Intake and Processing.
- Order Validation.
- Order Errors / Exception Management.
Out of Policy Returns
Collect returns
Requisitos
What are we looking for:💡
- Experience in Order Management | OM.
- Experience in Order to Cash | OTC.
- Experience in Disputes | Returns.
- SAP knowledge (required).
- English B2, C1, C2 (required).
- Industry Knowledge of Pharma/Life Sciences/CPG.
- Above average analytical skills.
- Above average supply chain knowledge.
- Excel advanced.
All Accenture decisions will be made without discrimination on the basis of race, religion, color, sex, age, disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.
