The pandemic has provided a poignant reminder of the power of cloud technology. When COVID-19 hit suddenly and unexpectedly, systems resilience, agility, adaptability, and scalability were the fundamental capabilities needed by governments, businesses, and other organizations to navigate the crisis. Certain segments needed to scale immediately to meet explosions in demand (e.g., telemedicine, videoconferencing, and eCommerce), while others struggled to right-size their businesses faced with near-overnight elimination of demand (e.g., live events & entertainment, travel, and ridesharing).