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Trust & Safety Associate - German Market
Lisbon
Job No. 13944408
Full-time - On-Site
Descrição
Job Title: Trust & Safety Associate
Roles & Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines;
Your expected interactions are within your own team and direct supervisor;
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
What would you do:
The Legal Enforcement Response Team LERT specializes in the thorough analysis of legal and regulatory documentation;
Its primary function is to review and evaluate documents using clear and detailed guidelines to ensure regulatory compliance;
Understand and remain updated on changing client policies and guidelines;
Investigate, resolve, and relay complex process issues to the broader Legal Operations team;
Participate in process improvement initiatives that improve quality and efficiency of work;
Participate in continuous training programs and workgroup discussions for optimal development in the role.
Requisitos
Skills Required:
Education Qualification: High School Diploma GED (Minimum)
Years of Experience: At least 1 year of Professional Experience
Language Ability:
English B2 + German C1, Mandatory.
Portuguese is a +.
What are we looking for:
Ability to work differing rotations shifts and non-standard work hours;
Excellent comprehension & communication in German & English;
Strong coping, emotional resilience, and stress-management skills;
Ability to perform duties objectively, taking in account client guidelines, devoid of inherent biases or personal beliefs;
Previous experience using Office tools;
Strong attention to detail;
Previous experience in contact center or with positions related to Legal Operations or Customer Service is a +.
(PS: On the end of the Job Add we will always include Accenture information and GDPR guidelines)
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