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Simplicity: Make it easy

September 26, 2022 5-minut czytania

Simplicity can improve outcomes

38%

of people say government agency processes and interactions are intuitive.

41%

of people agree or strongly agree that government processes are clear and understandable.

5%

feel they can always start a public service process using one channel complete it using another channel without starting over.

"Public services need to be designed in a way so they are easily available, can be accessed effortlessly and in a timely manner by citizens."

— Public service executive

About the Authors

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service


Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience


Jenny Brodie

Senior Manager – Health & Public Service, Research


Related capabilities

Accenture Song

Accenture Song creates growth through relevance by connecting industry-expertise and analytical precision with ambitious, empathetic creativity. 

Outcomes-focused service delivery

Meeting citizens where they are, with personalized, frictionless experiences that foster confidence in government.

Public service consulting

Empowering public service with innovation and agility to embrace accelerating change.