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Senior Manager-Digital Commerce
New Delhi
Job No. r00327583
Full-time
Job Description
Job Title – IMU Digital Commerce Senior Manager
Management Level: 06 - Manager
Location: Delhi, Bangalore
Must have skills: Digital commerce leadership, multi-category / portfolio ownership, Customer experience transformation, D2C/Marketplaces/Omnichannel/Quick Commerce, Revenue & growth strategy ownership, Data-led prioritization & decision making, CXO Management, Team building & capability creation
Good to have skills: Digital Marketing, Product management & platform strategy, AI / GenAI led commerce transformation, Sales/ business development exposure, Industry ecosystem & vendor management, Personalization, recommendations & advanced analytics
Experience: Minimum 14+ year(s) of experience is required with proven experience owning large business portfolios or multiple categories/channels and delivering transformational results. Direct exposure to CXOs, promoters, investors, or board-level stakeholders.
Educational Qualification: Master’s degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred
Job summary
We are seeking a Senior Digital Commerce Leader to own and scale our commerce practice and deliver growth for our clients across D2C, marketplaces, omnichannel and quick commerce ecosystems. This role is ideal for someone passionate about customer experience, digital innovation and data-led decision making to deliver revenue growth. The role requires deep business judgment, strong leadership maturity, and the ability to operate confidently with senior internal and external stakeholders. In addition to core commerce and category ownership, experience in business development, ecosystem partnerships network, product strategy, and AI / GenAI-led transformation is highly valued.
Key Responsibilities
- Own end-to-end performance of digital commerce strategy and drive growth for enterprise-level clients across industries
- Deliver revenue growth by enhancing customer experience & optimizing conversion, engagement and retention
- Manage the client CXOs, promoters, investors, and external partners
- Drive strategic partnerships, vendor relationships, and ecosystem collaborations
- Influence product and platform priorities impacting commerce and CX
- Take high-stakes decisions and manage ambiguity and risk
- Build, lead, and grow high-performing teams and long-term capabilities
- Contribute to pitch development and business growth through consultative engagement
Qualifications
Professional & Technical Skills:
- Deep understanding of digital commerce operating models and economics
- Strong strategic thinking with execution rigor
- Strong analytical mindset and proficiency in using analytics tools and analyzing performance data to refine strategy and approach
- Ability to prioritize problems with the highest long-term impact
- Comfort operating in ambiguous, high-pressure environments
- Familiarity with commerce platforms, APIs, and scalable architectures
- Excellent communication, leadership, and people skills
- Experience working in matrixed or global organizations is a plus
What’s in-store for you? –
Learn and grow continuously: Build new skills, grow existing skills, develop new areas of expertise within functional, technical or industry areas of the business with Accenture’s unmatched 24/7 expert-curated learning boards, webinars and classroom-style training programs
Innovate: Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the world’s most recognizable companies - Thrive and advance: Grow your career as far as your ambitions take you.
Truly human: Bring your whole self to a company that aims to be the most diverse in the world and delivers real-time performance feedback based on your strengths, not stats
