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Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst
Mexico City
Job No. r00281231
Full-time - Hybrid
Job Description
Join Our Global Consulting Network and Expand Your Horizons!
Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
Why Choose Us?
Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.
Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.
We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.
Let’s build a better future together!
Role Overview
Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform.
Key Responsibilities
Lead end-to-end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post-go-live support.
Design and document functional and technical specifications, including user stories and visual diagrams.
Manage integrations, and ensure alignment with customer business objectives.
Collaborate with Project Managers or independently manage project scoping, planning, and execution.
Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements.
Build strong relationships with customer stakeholders to ensure project success and remove roadblocks.
Qualifications
Required Qualifications
Bachelor’s Degree completed
Availability to travel may be required.
2 to 8 years of experience in Professional Services, Consulting, IT Applications Development, or SaaS environments.
Strong consultative skills with the ability to explain technical concepts to diverse audiences.
Excellent communication, organizational, and problem-solving skills.
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