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Custom Software Engineer
Bengaluru
Job No. atci-5398898-s1976629
Full-time
Job Description
Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Contact Center Technology Implementation
Good to have skills : Contact Center Technology Capabilities
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Integration Lead with 7 years of experience in architecting and implementing enterprise integration solutions with deep hands-on expertise in NICE Cognigy.AI, conversational AI workflows, and contact center integrations. Strong background in designing API-first, event-driven, and microservices-based architectures using REST/JSON, webhooks, Kafka, and middleware platforms. Proven capability in integrating Cognigy with telephony and CCaaS platforms (Genesys, NICE CXone, Avaya), CRM systems (Salesforce, Dynamics), and backend core systems. Experienced in deploying and managing solutions on cloud platforms (AWS/Azure), implementing CI/CD pipelines, and enforcing security standards including OAuth2, JWT, and API gateways. Demonstrates strong technical leadership in defining integration standards, conducting design reviews, troubleshooting complex production issues, and guiding teams in Agile delivery environments to build scalable, high-availability conversational AI ecosystems. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Mentor junior professionals to foster their growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Contact Center Technology Implementation. - Good To Have Skills: Experience with Contact Center Technology Capabilities. - Strong understanding of software development life cycle methodologies. - Experience with modern programming languages and frameworks. - Ability to design and implement scalable software architectures. Additional Information: - The candidate should have minimum 5 years of experience in Contact Center Technology Implementation. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Contact Center Technology Implementation
Good to have skills : Contact Center Technology Capabilities
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Integration Lead with 7 years of experience in architecting and implementing enterprise integration solutions with deep hands-on expertise in NICE Cognigy.AI, conversational AI workflows, and contact center integrations. Strong background in designing API-first, event-driven, and microservices-based architectures using REST/JSON, webhooks, Kafka, and middleware platforms. Proven capability in integrating Cognigy with telephony and CCaaS platforms (Genesys, NICE CXone, Avaya), CRM systems (Salesforce, Dynamics), and backend core systems. Experienced in deploying and managing solutions on cloud platforms (AWS/Azure), implementing CI/CD pipelines, and enforcing security standards including OAuth2, JWT, and API gateways. Demonstrates strong technical leadership in defining integration standards, conducting design reviews, troubleshooting complex production issues, and guiding teams in Agile delivery environments to build scalable, high-availability conversational AI ecosystems. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Mentor junior professionals to foster their growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Contact Center Technology Implementation. - Good To Have Skills: Experience with Contact Center Technology Capabilities. - Strong understanding of software development life cycle methodologies. - Experience with modern programming languages and frameworks. - Ability to design and implement scalable software architectures. Additional Information: - The candidate should have minimum 5 years of experience in Contact Center Technology Implementation. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Qualifications
15 years full time education
