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Service Desk Agent Copy 01
Mexico City
Job No. 14286398
Full-time - Remote
Job Description
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk practices and contributing to collaborative efforts. We look forward to welcoming someone eager to grow and make a meaningful impact.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in customer service.
Beginner proficiency in communication skills.
Beginner proficiency in problem solving.
Beginner proficiency in time management.
Beginner proficiency in attention to detail.
Qualifications
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk practices and contributing to collaborative efforts. We look forward to welcoming someone eager to grow and make a meaningful impact.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in customer service.
Beginner proficiency in communication skills.
Beginner proficiency in problem solving.
Beginner proficiency in time management.
Beginner proficiency in attention to detail.
