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Mandarin Technical Troubleshooting Agent
Kuala Lumpur
Job No. 14276776
Full-time - On-Site
Job Description
#LI-GM
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in IT Troubleshooting, fostering a collaborative environment where continuous learning and contribution are encouraged. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.
- Drive incident and outage management, investigation, and restoration processes.
- Monitor systems and analyze trends to enhance performance and prevent future incidents.
- Track and facilitate the acceptance of changes to production environments.
- Operate information technology production services in alignment with established protocols and service agreements.
Qualifications
HERE'S WHAT YOU WILL NEED:
- Expert proficiency in IT Troubleshooting.
- Advanced proficiency in Engineering Support.
- It is advantageous to have prior experience in relevant related skills.
- Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
- Intermediate proficiency in system analysis.
- Advanced proficiency in network diagnostics.
- Beginner proficiency in software configuration.
- Intermediate proficiency in technical documentation.
- Advanced proficiency in customer support.
