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QA & Report Senior Analyst
GA - Atlanta
Job No. 14224566
Full-time - On-Site
Job Description
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Key responsibilities:
Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements.
Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives.
Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency.
Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results.
Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness.
Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps.
Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes.
Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively.
Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers.
Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves.
Qualifications
Basic Qualifications:
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Minimum of 2 years in Quality assurance, Data Analytics or Reporting
Preferred Qualifications
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Bachelor’s Degree
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Inside Sales Experience
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Experience with Pivot Tables and PowerPoint
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Proficiency in Microsoft Excel, advanced functions preferred
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Prior experience using call monitoring/ auditing
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Excellent written and verbal communication skills
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Experience with corporate policies and/or community standard
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Strong attention to detail, both written and verbal
This role is in-office 5 days a week.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 05/03/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Role Location Hourly Salary Range
California $26.39 to $72.31
Cleveland $24.42 to $57.84
Colorado $26.39 to $62.45
District of Columbia $28.08 to $66.49
Illinois $24.42 to $62.45
Maryland $26.39 to $62.45
Massachusetts $26.39 to $66.49
Minnesota $26.39 to $62.45
New York $24.42 to $72.31
New Jersey $28.08 to $72.31
Washington $28.08 to $66.49
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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