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Technology Support Engineer
Mandaluyong City
Job No. 14041261
Full-time - On-Site
Job Description
THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Workplace Technology Remote Support, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.
Drive incident and outage management, investigation, and restoration processes.
Monitor systems and analyze trends to enhance performance and prevent future incidents.
Track and facilitate the acceptance of changes to production environments.
Operate information technology production services in alignment with established protocols and service level agreements.
Collaborate with colleagues to maintain smooth and efficient technology operations.
Qualifications
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Workplace Technology Remote Support.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in customer service skills.
Beginner proficiency in communication skills.
Beginner proficiency in analytical thinking.
Beginner proficiency in time management.
Beginner proficiency in adaptability.
