Accenture Immersive Learning for Public Safety

As crime evolves and digitisation accelerates, the future police workforce requires a more effective and dynamic approach to training.

Helping police officers see more with VR

Accenture’s Stop and Search Virtual Experience proof of concept (PoC).

With a broad range of complex scenarios facing modern police officers, there is a need to rethink how best to equip the workforce with the necessary skills, qualifications and specialisations.

An approach is required that blends traditional learning methods with new technologies such as virtual reality (VR) and augmented reality (AR) to optimise learning outcomes.

Our PoC demonstrates how VR accelerates the pace of learning and helps to develop skills such as empathy and judgement, which traditional training methods may not adequately prepare the workforce for.

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Creating an immersive user experience

Using storytelling and 360 degree filming with real actors, along with natural language processing and conversational Artificial Intelligence (AI), the trainee is able to speak inside the experience and the intent of what they are saying is detected. This leads to different actions and outcomes for the other characters in the experience, enabling the trainee to feel truly immersed.

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Measuring learning outcomes

Awareness

Demonstrates to the trainee how an effective stop and search is carried out.

Procedural competence

Tests the use of correct procedure from the policing syllabus. Using AI, the solution detects whether “GOWISELY” has been correctly followed.

Judgement

By tracking the responses, the VR solution selects an appropriate follow-on scenario to play and gives a score for decision-making skills at the end.

Confidence

Provides an indication of the level of trainee assertiveness demonstrated during the exercise by monitoring delays and non-responses.

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Unlocking the potential of VR

VR is not the panacea to all learning challenges in public safety, but it will be a vital component in the training toolkit in order to be fit to face the challenges of the 21st century.

Improve learning outcomes

The immersive VR environment caters to all learning styles, blocks out distractions and adds excitement to create a memorable learning experience.

Reduce costs through remote learning

Use of Oculus Go headsets offers an affordable means of training new recruits and for providing refresher training to experienced officers.

Build confidence through practice

By replicating real-world scenarios, officers can test their Stop and Search decision-making skills in a safe environment.

Better performance insights

Using Accenture’s Converse.ai platform, training data can be collected and analysed for trends in individual or group responses.

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Accenture capabilities

Global Public Safety insight

  • Deep industry expertise
  • Global insights delivered locally by connecting and sharing learning
  • Experience of embedding innovation into all levels of public safety agencies

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Extended Reality (XR) capabilities

  • Dedicated XR practice can support at scale
  • Over 200 professionals, including designers, developers and hardware specialists
  • Relationships with all major platform players

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Talent and Learning expertise

  • 3100 experienced professionals
  • Learner Experience based design methods
  • Learning-as-a-Service
  • Future Workforce insights
  • Learning-orientated company partnerships
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The police workforce of the future

Accenture’s latest thinking about the challenges and opportunities for innovation facing public safety organisations globally.

VR’s role in developing the future police workforce

Faced with an unprecedented level of change, it’s clear that police workforce needs to adapt, and so must the way it’s trained and developed.

Technology, people and policing: finding the right combination

How can we use technology to support and augment the police workforce to deliver their mission of public safety?

AI opens up ways to “see the unseeable” in public safety – provided it’s used responsibly

Used in a responsible and legitimate way, where can AI make the biggest contribution to public safety?

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