Delivery & Operations Senior Manager

Senior consulting leader with 15+ years of experience in operations consulting, delivering large-scale transformation initiatives and driving operational excellence. Recognized for strong stakeholder management, strategic leadership, and the ability to lead high-performing teams in complex, fast-paced environments.

Key Responsibilities

• Lead large-scale consulting engagements and transformation programs, ensuring successful delivery across operations initiatives.
• Provide strategic leadership and decision-making, contributing to the definition of business priorities and short-term objectives for key areas of responsibility.
• Build and maintain trusted relationships with senior client stakeholders, leading governance forums, executive presentations, and escalation management while acting as a strategic advisor.
• Drive business development and account growth, identifying new opportunities, supporting proposal development, and expanding existing client relationships.
• Oversee program and project management, coordinating multiple initiatives simultaneously, managing dependencies, and ensuring delivery timelines in dynamic environments.
• Ensure governance, risk, and compliance adherence, maintaining audit readiness, critical controls, and internal performance metrics while validating key deliverables and regulatory processes.
• Lead team development and talent management, mentoring managers and consultants, supporting performance evaluations, promotions, and fostering a culture of collaboration, growth, and recognition.
• Manage daily operational performance, ensuring SLAs, KPIs, and quality standards are consistently achieved, while prioritizing critical issues and managing escalations.
• Apply strong analytical capabilities to interpret operational data, monitor performance metrics, and develop recommendations to improve efficiency and outcomes.
• Promote innovation and continuous improvement, implementing automation initiatives and emerging technologies (including GenAI) to enhance operational performance, productivity, and cost efficiency.
• Maintain end-to-end financial oversight of programs, including forecasting, budget management, profitability tracking, and mitigation of financial and operational risks.
• Communicate clearly and effectively across all organizational levels, ensuring alignment, transparency, and informed decision-making among stakeholders.