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Business Transformation Manager
Bangkok
Job No. r00236756
Full-time
Descripción De La Posición
What would you do?
This position is responsible to conduct Diagnostics at an Organization and Process level using the assets & tools (Celonis, Automation Identification Tools, PMM etc.) & implementing the interventions found and recommended. The position is required to:
- Conduct GBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations.
- This position determines the “best way to run the process” with Non-Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Client’s Operations process & organization.
- Foundational Automation High Level and Detailed Assessments for External Clients
- E2E Solution ownership for a set of processes regardless of which technology combination is underlying
- Partner with the Client to understand current state of the process. Lead Client discussion to develop solutions and become a trusted transformation & innovation advisor for clients
- Implement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimated
- Conduct High Level and Detailed Assessments and Propose Solutions at various stages in the life-cycle of transforming a process or GBS/SSC organization
- Detailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation Solutions
- Bring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clients
- Ability to break Vast Business Areas into palatable, smaller Process Segments for assessments
- Based on high level process scan/analysis sessions effectively select/eliminate processes for further detailed assessment
- Ability to visualize the transformed/automated process with a Design pattern thinking based on the intervention/automation Tool that is selected or is to be selected
- Understand the commercial impact of a Tool selection
- Holistic solution approach including the detail design plan to adhere to a “hybrid-Agile” implementation
- Ability to apply the Design pattern thinking, Solution approach (Hybrid-Agile) leading to effective business case predictions
- Identify repetitive manual tasks that have a potential for transformation/re-engineering/Automation
- Propose standardization and re-engineering to optimize Automation potential
- Ability to understand the process performance from a handling time perspective
Roles and Responsibilities:
Responsibilities include, but may not be restricted to (the standard suite of assets & methodologies prescribed are to be used):
- Drive Client workshops to understand Scope and Process details
- Conduct High Level Process and Technical Feasibility Assessment
- Propose & define transformation/automation Scope of the process
- Design a high level transformation/optimization/Automated Solution schematic
- Create a Business View transformation/optimization/Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/optimization/automation for the identified & agreed scope
- Assign Solution Complexity for the proposed Scope to be automated for the process
- Understand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and Benefits
- Define a quantifiable Benefits Case to feed into the Business Case for the client
- Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc.
- Utilize the reusable Asset library & identify reusable components within each client
- Create a plan (hybrid-agile) to automate the process.
- Post Implementation support for Change Requests – CR Impact analysis, Gauge feasibility, effort, timelines, Complexity, Benefits, etc.,
- Lead & facilitate Sign off from the Client stakeholders on PDD, SDD, Scope and Plan
- Ability to lead & conduct Proof of Concepts wherever required by the Client
Requisitos
What are we looking for?
Functional Skills Required :
The knowledge and ability required to design, develop and deliver people and process solutions for clients. A specific knowledge and ability typically needed to fulfil responsibilities associated with work done and consistent with a talent segment and role
- Strategic thinker with strong analytical and problem-solving skills
- 10+ years of experience in business transformation or business process improvement.
- 5+ years of people management experience, including managing leaders, and a strong desire to develop team member.
- Business Analysis, Requirements Gathering
- Analytics Solutions Design Skills
- Stakeholder Management Skills
- Project Management Skills
- Story Telling or Communication Skills
- Critical Thinking and Problem-Solving Skills
- Transformation Skills
- Design Thinking
- Procurement and Finance Skills
- Six Sigma Project Certification (Green or Black belt and LSS Certified)
- RPA Tools Certification (for Design not coding)
