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Billing Process & Quality Team Lead
Bratislava
Job No. 14347262
Full-time - Hybrid
Descripción De La Posición
WHO WE ARE
Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.
Accenture globally has ranked 4th on the Great Place to Work® World’s Best Workplaces™.
Join Accenture as a Billing Process & Quality Team Lead! We are looking for a senior team lead to shape the future of custom billing process excellence within a large-scale telecom environment. This role blends people leadership with end‑to‑end ownership of billing quality, governance, and continuous improvement, offering meaningful impact across both day‑to‑day operations and strategic transformation initiatives.
You will lead and develop a specialized Process, Quality & Innovation team, ensuring operational excellence while driving enhancements across Quote‑to‑Cash processes, ServiceNow capabilities, and AI‑enabled solutions. This is an opportunity to step into a visible leadership role where your billing expertise, ability to influence stakeholders, and passion for innovation will directly shape scalable, enterprise‑level outcomes.
YOUR MISSION:
Lead and develop a high‑performing Process, Quality & Innovation team, setting clear goals and driving accountability.
Own custom billing process excellence, ensuring quality, governance, and scalable Quote‑to‑Cash solutions.
Drive operational excellence across day‑to‑day execution, prioritization, and workload management.
Lead process improvement and innovation initiatives, including ServiceNow enhancements and AI‑enabled capabilities.
Act as a trusted billing subject‑matter expert, supporting complex issue resolution and solution design.
Partner with cross‑functional stakeholders to influence outcomes, manage expectations, and deliver executive‑ready insights.
Requisitos
WHO YOU ARE:
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Master’s degree in Business Administration, Finance, Accounting, Operations, or a related field (or equivalent combination of education and relevant experience).
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5+ years of experience with telecom billing processes.
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2+ years of people-management experience or advisory type of role.
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Advanced English language skills (B2+).
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Excellent written and verbal communication skills; able to translate complex billing/contract topics into clear actions.
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Strong customer/service mindset with experience handling escalations and executive-ready status reporting.
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Ability to lead and motivate teams, set clear goals, and manage workload priorities.
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Skilled at working with cross-functional partners to resolve issues and drive outcomes.
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Ability to influence and manage stakeholder expectations.
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Demonstrated experience leading process improvements
GET IN CONTACT:
Any questions? Then please send an email to your recruiter kristina.balazova@accenture.com.
We look forward to receiving your application!
#LI-DNI
WHAT’S IN IT FOR YOU?
Accenture offers a competitive compensation package. As required by the Slovak law we state that the legal monthly minimum gross base pay starts from 2 170 € depending on your professional and personal qualifications in the required areas.
Flexibility:
• Flexible working arrangements (time & place of work)
Recognition:
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card
• Contribution to special vision correction appliances
• Life and disability group insurance
• Sport vouchers for children’s sport activities and children camps
