Complexity doesn't help care for people
What's drawing people to the ER?
More likely to feel their insurer did not provide enough information to find a new doctor when they needed it.
More likely to feel that they are unable to use their first-choice method to find a doctor.
More likely to be disappointed about the amount of time it took to receive care.
The problem could get worse
People with low healthcare system literacy cannot correctly identify terms related to their health insurance coverage including premium, deductible, co-payment, coinsurance and out-of-pocket maximum.
Humanizing healthcare: From complex to simple experiences
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