In this Perspectives video from the 2018 Payments Canada Summit, Alan McIntyre shares how advances in technology have led to a great proliferation of payments providers and solutions, representing $29 billion in investments since 2010. The change, however, is a two-edged sword: it is making payments easier and cheaper, and fueling industry growth of some 60 percent, yet there is less evidence of meaningful profit migration to new entrants or economic returns to incumbents. What if all the payments innovation isn’t accompanied by sustainable shareholder value creation, but instead, is the beginning of a journey to a new world in which all payments are instant, invisible and free? How will payments players differentiate themselves, stay relevant and make money?

"If you’re an incumbent in the payments industry, there’s plenty to worry about in terms of fee compression, new entrants and a loss of information."

– ALAN MCINTYRE, Senior Managing Director – Accenture Banking

Alan McIntyre

Senior Managing Director – Accenture Banking

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