In this Perspectives video from the Banking Growth Forum 2019, Bruce Holley shares insights from Accenture’s 2019 Global Financial Services Consumer Study and explains how banks can deliver relevant, real-time offers that address each customer’s core needs in the moment.

Our bi-annual Global Financial Services Consumer Study, one of the largest of its kind, offers banks and insurers deep insights into their customers’ attitudes and preferences. See more results in the 2019 report.



Accenture and our partners at Nomis have the core solutions and transformation capabilities to help your bank present relevant offers to your customers in real time, enhancing customer experience, reducing costs and growing loyalty and profitability. Connect with our team to see how we can work together.

Bruce Holley

Senior Managing Director – Financial Services, Customer Insight & Growth, North America

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