Challenge

The European bank was improving its customer service and enhancing profitability by modernizing its operations and investing in new technology. Accenture was chosen to help update the legacy card management system for improved effectiveness, including new product channels.

Strategy and solution

We collaborated with experts from the bank and proposed a solution covering a full spectrum of card business, including issuing and acquiring for both debit and credit, and considered both data cleaning and migration planning. The solution is based on a best-of-breed packaged application from OpenWay, integrating the card management system fully with the bank's core systems and peripheral applications.

Transformation

With the solution presented to the bank, operational risk will be significantly reduced while the bank will be able to re-establish its position on cards and in the broader payments area. In addition, the bank is looking forward to improving its compliance with existing IPS mandates and reducing its time-to-market for new business requirements.

When coupled with processing efficiencies and decreased FTE usage costs, the bank expects to enjoy success in its pursuit of high performance.

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