#InnovateLIVE
Hear how Orlando Health boosted its ratings, consumer engagement and customer capture using digital tools to achieve bottom line results.
Physician ratings are now clearly part of the hospital's digital front door. Our research shows that consumers need confidence in their physicians before scheduling with them, much less meeting them face to face. Orlando Health has integrated physician ratings from patients into its customer experience strategy, and shared those ratings with the market, winning hearts and minds of customers—especially among its specialists. Hear about Orlando Health's results and learn how you can use consumer indicators to map your own health system growth.
Orlando Health
Orlando Health
Senior Principal – Accenture Health
Accenture helps CCMC enhance care and generate savings.
Today’s healthcare consumers have access to a range of digital health technologies that are transforming how they can manage their healthcare.
Linda MacCracken’s blog post discussing how hospitals can improve patient experience.
