Physician ratings are now clearly part of the hospital's digital front door. Our research shows that consumers need confidence in their physicians before scheduling with them, much less meeting them face to face. Orlando Health has integrated physician ratings from patients into its customer experience strategy, and shared those ratings with the market, winning hearts and minds of customers—especially among its specialists. Hear about Orlando Health's results and learn how you can use consumer indicators to map your own health system growth.

Booth 1547
HIMSS19, Orange County Convention Center, Orlando, Florida


Thomas Kelley, MD

Orlando Health

Andrew Snyder

Orlando Health

Linda MacCracken

Senior Principal – Consulting, Health

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HIMSS19 Global Conference & Exhibition HIMSS19 Global Conference & Exhibition