Public service agencies must plan to scale services rapidly and seamlessly using cloud technology and digital platforms with certainty while being mindful of citizen/workforce trust and security.
Accelerate the outcomes
Public service agencies with an outcomes-focused approach to cloud adoption increase resilience and flexibility.
Define the vision
Progress starts with a vision that sets the foundation and addresses barriers so that agencies can move past them swiftly and strategically.
Take the right approach
Make plans with the destination in mind, and tailor the strategy to meet the organizations’ needs.
Focus on the people
Put people at the heart of the journey to cloud; truly transforming and innovating how agencies work and serve citizens and businesses.
Public Service cloud: A continuum of opportunity
During the pandemic, cloud adoption and digital transformation dramatically accelerated within public service. The global momentum toward cloud is strong – and growing. As part of Accenture’s wider Cloud Continuum research, analyzing cloud and artificial intelligence adoption across all industries, Accenture surveyed public service executives to gain deeper insights into cloud adoption, strategy and benefits in public agencies. With cloud, migration is just the start. Instead of seeing adopting cloud as the culmination of the journey, organizations must recognize that cloud is actually a future-proofing continuum: flexible access to a collection of dynamic, ever-improving technologies and services. Read our latest thinking on the Public Service Cloud Continuum here.
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Every year, Accenture Technology Vision research explore tech trends reshaping our world. This year, there was one topic on everyone’s lips: The metaverse.
