Changes in taxation and welfare services create opportunities for the UK government to make collections and disbursement more effective for citizens.
The pandemic saw the creation of a range of new programmes to support UK citizens and businesses. They have transformed the relationship between people, the tax collector and welfare service departments. Accompanied by a rise in new digital channels, these changes are likely to outlast the crisis and will continue to impact how governments engage people.
This is an opportunity to embrace change and help people and businesses to access the support they have a right to, whilst also fulfilling their tax obligations. Success will mean harnessing the power of new technologies and designing more simple systems that can adapt to the realities of modern life.
Designing simple, personal and digital experiences is an opportunity to help people access vital services more easily and comply with their obligations - maximising revenue and building trust between government and citizens.
The more “human” they are, the more they can change behaviours. The simpler they are, the more compliant citizens and businesses will be.
Non-compliance is usually the result of human error. Communication is essential to help people understand their entitlements and obligations.
Embracing networked ecosystems that include public and private partners can help simplify processes for users and improve compliance.
Embrace cross-government digital identity, fintech inspired payments technology and advanced analytics to tackle non-compliance and improve services.
Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.
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