Borders in the era of AI
By noting the impact AI has in society, and raising it accordingly, border agencies can create a collaborative and powerful member of the workforce.
AI isn’t a technology of the future—it’s here now and can’t be put off until tomorrow. The sooner that government organisations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.
By recognising the impact Artificial Intelligence (AI) now has in society, and raising it accordingly, border agencies can create a collaborative and powerful new member of the workforce. Whether that is the processing of migrants and asylum seekers or advanced risk checking of shipments crossing the border, AI will be a key collaborator in the future border agency.
That collaboration will be most successful if agencies ensure there are ways of understanding an AI system's outputs, whether by customers and employees, or other artificially intelligent systems. Border agencies must therefore think carefully about apportioning responsibility and liability for AI's actions.
"Customer expectations are changing. We need to work smarter, and AI chat bots can play a major role in meeting new customer needs."
– VESA HAGSTRÖM, Chief Digital Officer – Finnish Immigration Service