Home Equity Loan Processor
The Home Equity Loan Processor will:
Key Responsibilities:
Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
Manage a large pipeline of applications while meeting required service level agreements
Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:
Accept incoming phone calls
Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
Monitor and respond to incoming emails
Monitor and respond to incoming voicemails
Document all communication
Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence
Role Requirements:
This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands.
Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs.
This is a remote opportunity; must be located within 100 miles of a local Accenture office.
Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required.
Basic Qualifications:
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Minimum of 2 years of mortgage experience
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Minimum of 2 years of customer contact experience
Professional Skills Requirements:
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Ability to work well in a fast-paced, multi-task environment
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Self-starter that thrives in a team environment
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Strong organizational, problem solving and time management skills
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Professional communication both written and verbal
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/14/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $23.13 to $48.13
Cleveland $21.39 to $38.51
Colorado $23.13 to $41.59
District of Columbia $24.62 to $44.28
Illinois $21.39 to $41.59
Maryland $23.13 to $41.59
Massachusetts $23.13 to $44.28
Minnesota $23.13 to $41.59
New York $21.39 to $48.13
New Jersey $24.62 to $48.13
Washington $24.62 to $44.28
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