Order to Cash Operations/Collections Support Analyst
Multiple Locations
| Full time
| Experience: 2-5 years
Order to Cash Operations Specialist/Team Lead
Collections Support Team Lead/Consultant
|
Full time
|
Experience: 5-10 years
ジョブ番号 R00293163
|
Multiple Locations
RESPONSIBILITIES:
- Overall OTC Deductions & Ageing reporting
- Escalation handling from Sales and Account Coordinators
- Next level escalation in managing queries from critical vendors
- Works with Treasury for decision on priority vendors/payments
- Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors work load balancing
• Supports high quality work through a positive environment
• Monitors team members performance with the focus on improvement
Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels - Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends - Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
SKILL AND QUALIFICATIONS:
- Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
- with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
- With at least 7 to 8 years of OTC/Accounts Receivable experience
- With 2 years of supervisory experience
- Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
- Willing to work in any shifts i.e. night shift, graveyard schedule etc.
- Good communication skills
#LI-PH
Quezon City
Mandaluyong City
Taguig
雇用機会の均等化に関する声明
アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.