Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and work towards their resolution, contributing to a seamless operational flow within the organization.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of operational documentation to enhance team knowledge.
- Engage in continuous learning to stay updated with industry trends and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Strong understanding of cloud service models including IaaS, PaaS, and SaaS.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with incident management and problem resolution processes.
- Knowledge of networking concepts and security best practices.
Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Infrastructure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.
- AI Powered Tech Talent
Bengaluru
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