Delivery Operations Team Lead

Skill required: Payroll - Payroll Process Design
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Payroll involves managing and overseeing all aspects of the payroll process, from input submission to employee payout, with the goal of ensuring accurate and timely employee and statutory payments. This role requires meticulous attention to detail and strong stakeholder management Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.
What are we looking for? Education: Graduate Degree Total Years of Experience: 7- 11 years of Industry Experience Total Years of Role Specific Experience: 4+ years of Payroll Team lead Experience Singapore Payroll experience Payroll Systems and CRM/Workflow tools. SAP HANA experience is a plus MS Office Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication: Sentence Mastery, Vocabulary, Fluency, Pronunciation Customer Service Skills
Roles and Responsibilities: •Operations Management – Payroll Specialist The Payroll Specialist ensures accurate, compliant, and timely payroll processing across regions. This role acts as a payroll subject matter expert, overseeing end-to-end payroll inputs, validations, statutory submissions, and reconciliations. The specialist partners closely with HR, Finance, and external stakeholders to maintain payroll data integrity, regulatory compliance, and operational excellence. Key Responsibilities Payroll Management • Supervise daily payroll operations across multiple locations or regions • Ensure payroll accuracy and compliance with tax laws and reporting requirements (e.g., W-2, T4, ROE) • Validate payroll inputs by reviewing HR data, time management records, and exceptions • Coordinate payroll input collection and system interfaces between HR and payroll platforms • Perform payroll reporting and reconciliations aligned with Finance records • Monitor payroll variances, investigate discrepancies, and implement corrective actions • Maintain employee master data in HR systems (e.g., SuccessFactors / myHR) • Ensure compliance with federal, state/provincial, and local regulations (e.g., IRS, CRA) • Provide guidance and training to payroll teams on best practices and tools • Support payroll reviews and address employee payroll queries • Demonstrate strong understanding of payroll accounting principles • Use Excel to manage large datasets and financial reports Process Management • Identify and escalate quality or scope risks impacting delivery • Monitor and improve SLAs, OLAs, and KPIs • Create activity plans and schedules • Participate in internal and client meetings Team Development • Ensure adequate staffing and right skill mix in coordination with leadership and recruitment teams • Provide role clarity, performance expectations, career planning, and succession planning • Implement performance measurement and recognition practices • Support onboarding and training across payroll operations, controls, compliance, and BCP • Drive team engagement, retention, and morale • Act as first escalation point for people-related matters in partnership with HR • Communicate clearly and professionally with stakeholders"