Quality Assurance Analyst-Messaging
Designation: Quality Assurance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role Description The role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology. It also includes recommending process improvements to the Transformation team. Key skills required are MS Excel proficiency, analytical ability, and a strong understanding of quality culture. Responsibilities include compliance analysis, process reviews, fostering governance, cross-functional coordination, and project participation. Objectives cover processing time, accuracy, SLA adherence, continuous improvement (Kaizen), and contributing to insights and Role overview CL11 Audit Analyst auditing interactions and identifying process improvements.
What are we looking for? skills and competencies • Analytical ability• Attention to compliance• Strong reporting skills Experience and qualifications • Experience in audit, QA, or compliance environments
Roles and Responsibilities: Key responsibilities • Audit customer interactions• Identify compliance gaps• Recommend improvements• Support transformation initiatives
Mumbai
雇用機会の均等化に関する声明
アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.