Skip to main content Skip to footer

Premium Assistance (PA) Investigation Customer Service Associate

Delivery Operations Associate | Early Career | Full time
ジョブ番号 14388276 | San Antonio, TX
応募する

Premium Assistance (PA) Investigation Associate

Location:  San Antonio (location is non-negotiable)

The Premium Assistance (PA) Investigation Associate reviews documentation and determines cases for program eligibility and communicates with clients and employers.

Responsibilities Include:

Conducts research and performs investigations to obtain all pertinent information for case evaluation

  • Analyze case documentation to ensure members qualify for Premium Assistance

  • Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement

  • Contacts PA members to request necessary information when a change was identified, or when a document received is not valid

  • Responds to incoming calls from clients and/or employers

  • Observes professional standards of conduct, including attendance, professional behavior and dress code

  • Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members

  • Identify and communicate process improvements

  • Multi-tasking ability to prioritize work with time constraints

  • Experience in critical thinking, and problem solving

  • Ability to work with multiple personnel under minimal supervision

  • Completes or exceeds daily goals

  • Assist management with escalations, assist with training new agents

  • Performs other duties as assigned

Job Requirements:

  • Working hours consist of Monday through Friday, 7:00 a.m. to 4:00 p.m. CST

  • Possible voluntary overtime available Monday through Saturday

Basic Qualifications:

  • Minimum 1 years’ experience in a customer service and/or contact center environment

  • Minimum 2 years’ experience with Microsoft Office Suite

Preferred Qualifications:

  • Excellent problem- solving skills

  • Ability to manage workflows

  • Strong interpersonal skills

  • Exceptional verbal and written communication skills

  • Strong attention to detail

  • Excellent analytical skills

  • Must be able to work with minimal supervision

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location                                Hourly Salary Range

California                                           $21.68 to $40.53

Cleveland                                           $20.10 to $32.40

Colorado                                            $21.68 to $35.00

District of Columbia                          $23.13 to $37.26

Illinois                                                $20.10 to $35.00

Maine                                                $18.51 to $29.81

Maryland                                           $21.68 to $35.00

Massachusetts                                  $21.68 to $37.26

Minnesota                                         $21.68 to $35.00

New York                                           $20.10 to $40.53

New Jersey                                        $23.13 to $40.53

Virginia                                             $20.10 to $37.26

Washington                                      $23.13 to $37.26

San Antonio, TX

雇用機会の均等化に関する声明

アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

採用職種の紹介

オペレーションズ&デリバリーの仕事と募集要項:変革をビジネスの現場で推進する

データ、インサイト、テクノロジーを駆使し、働き方を再定義。日々の業務を「処理」から「変革」へと進化させます。

さらに詳しく

テクノロジープラットフォームの仕事と募集要項:未来を支える強固な基盤を築く

パートナー企業と共にビジネスのあり方を根本から変えるテクノロジーを、一緒に作りませんか。

さらに詳しく