Tech Customer Support (Dutch)- CL 13
General Information
Position: Technical Customer Support
Languages Required: Dutch
Location: onsite - Sandyford, D18
Contract: Full-time role 40 hours per week
Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).
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For internal applicants, the type of contract will remain unchanged.
** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.
Duties and Responsibilities
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Develop deep knowledge within a complex product group.
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Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
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Own tasks end-to-end until they are assigned to specialist.
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Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
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Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
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Partner with product support group specialists to determine solutions to advertising bugs and product confusion
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Facilitate a high-end customer experience related to support for advertising bugs
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Mentor team members and own product support areas..
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
#LI-EU
Excellent oral and written communication skills required.
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve.
Ability to think critically and problem seek.
Ability to work in teams.
Bachelor’s Degree
Minimum of 1 year of experience Customer Service/Call Centre
Proficient with using computers
Basic Qualifications
Language(s) Required:: Fluency in English and Dutch is essential.
As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
Dublin
雇用機会の均等化に関する声明
アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.