IT Customer Service Representative

Software/Application/Cloud Tech Support Associate | Full time | Experience: 0-2 years

ジョブ番号 14153806 | Chennai

業務内容

Key Responsibility: 1 - Taking ownership of customer issues reported & solving their problems through by providing resolution. 2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues. 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Technical Experience: 1-Installation & configuration of various applications. 2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc. 3-Engineer ensure proper logging of all issues. 4-Document technical issues in the knowledge database. 5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage. 6-Keep track of users’ system issues until resolved by adhering to the SLA. Professional Attributes: 1 - Good technical skills & should possess with current technology. 2 - Good communication skills both written & verbal. 3 - Should be a Tech-Savviness. 4 - Flexible to work in all shift & under pressure situations. 5 - Good analytical skill. Educational Qualification: - Graduate in any stream Should be completed 15 years full time education. Additional Information, if any. Should have on groundwork experience rather supporting remotely to customer. RRN: RRN000224 This is Contractor Conversion Resource gowtham.jagatheesan

勤務地

Chennai

追加情報

雇用機会の均等化に関する声明

アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。

会社情報

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.