Corporate Mobility Specialist

Job Summary:
Mobility is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries.  Working as part of the Mobility team, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries. In this role, you will provide essential front-line support to Accenture employees in managing all aspects of relocations/assignments. Your primary responsibility will be to assist in coordinating the logistics of employee mobility cases, ensuring smooth and efficient processes. You will work closely with mobility leads, HR teams, travel suppliers, immigration & tax specialists, and destination service providers to facilitate successful employee relocations while delivering exceptional customer service.

ROLES & RESPONSIBILITIES:

• Case Management: Manage a portfolio of employee mobility cases from initiation to completion. Ensure relevant employee information, documentation, and records are collected for each case. Maintain accurate and up-to-date case files, ensuring compliance with data privacy and confidentiality policies.

• Hold in depth understanding of immigration requirements for a particular market or country, creating a holistic and seamless immigration experience for the traveler.

• Manage all inbound immigration-specific tasks e.g. visa type assessment & determination, visa processing, instructions provision, etc.

• Key POC for all immigration queries and case-specific issue management.

• Responsible for maintaining accurate and up-to-date notes on the system (People Mobility Gateway tool) for all immigration matters.

• Review employee’s visa/work authorization documentation/requirements and initiate required visa actions; update PMG as required.

• Liaise directly with immigration vendors to progress visa applications and other immigration-related requirements.

• Coordination and Communication: Liaise with employees, stakeholders, and service providers to facilitate efficient and timely communication throughout the mobility process.  May assist in coordinating travel arrangements for employees, ensuring adherence to company policies and cost-effective solutions. Serve as a point of contact for employee inquiries, providing timely and accurate information on case status, policies, and procedures.  Address any travel-related issues or emergencies promptly and provide necessary support to affected employees.

• Immigration and Documentation Support:  Collaborate with immigration experts to ensure compliance with immigration laws and regulations.  Assist employees in gathering and preparing necessary documents for visa applications, work permits, and other immigration-related processes. Monitor and update employees on the progress of their immigration cases, providing support and guidance throughout the process.

• Problem-Solving and Issue Resolution:  Proactively identify and address potential issues or bottlenecks in the mobility process, escalating complex cases to the Corporate Mobility Case Manager when necessary.  Investigate and resolve employee concerns or complaints related to mobility, collaborating with the appropriate stakeholders to find satisfactory solutions.  Maintain a high level of professionalism and empathy when dealing with employee inquiries or issues.