Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst

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Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
 

Why Choose Us?
 

Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.

Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.

Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.

Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.

We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.

Let’s build a better future together!

Role Overview

Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform.

Key Responsibilities

• Lead end-to-end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post-go-live support.

• Design and document functional and technical specifications, including user stories and visual diagrams.

• Manage integrations,  and ensure alignment with customer business objectives.

• Collaborate with Project Managers or independently manage project scoping, planning, and execution.

• Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements.

• Build strong relationships with customer stakeholders to ensure project success and remove roadblocks.